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Customer Service

We love our products and want you to be completely satisfied also!  In the event that you are not satisfied with your purchase, we offer a 21 day return period for store credit from the original order date on new, unopened, and unused item(s) from The Choosy Chick. If you wish to return something, please notify us via email for a Return Authorization (RA) number. After receiving the RA number, ship your package back to us at your expense within 30 days with the RA number clearly posted on the shipping label.

Return Exclusions:  We do not accept returns of lip products, toothpaste, GingerChi products, trial sizes and sale items. When trying to select the right shade, please contact our team (thechoosychickorders@gmail.com) for assistance with shade selection to minimize returns on shade dependent products.

NO RETURNS/REFUNDS ON INTERNATIONAL ORDERS. 

Mail Returns To:
The Choosy Chick/returns
600 S Sherman St, STE 120
Richardson TX 75081

    We will notify you when we have received and processed your return.  A credit in the form of a gift card will then be issued.  Shipping charges are not eligible for refund.  If returned products were ordered via a gift card, we are only able to process the credit amount back to the gift card.  Products won through a particular promotion or giveaway are not able to be returned. 

      

    Products damaged during delivery will be replaced at no charge.  Please take a photo of the damaged package so we can address it properly with the selected carrier.  We will ship you the replacement product free of charge once the damaged product has been returned.

     

    SHIPPING POLICY

     

    USA

    Free Shipping on orders $70.00 or more!  

    All in-stock orders will ship via USPS First Class and/or Priority Mail within 2-3 business days.   All orders can be tracked via the tracking number provided on the email Shipping Confirmation from The Choosy Chick.

     

    International: We are not shipping internationally at this time.

     

     DISCOUNTS

    Be sure to sign up for our newsletter (on our home-page) to receive notifications about seasonal sales, special promotions and educational news flashes.  If a promotion requires a code, please be aware that only one code can be applied during checkout.

     

    CONTACT INFORMATION

     

    We greatly value customer feedback. If you have any questions or comments about our products or services, we would love to hear from you.