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FREE SHIPPING on US Orders over $75 - We ship worldwide

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Customer Service

RETURN POLICY

We love our products and want you to be completely satisfied also!  In the event that you are unhappy with your purchase, we offer a 21 day return period for store credit from the original order date. If you wish to return something, please notify us via email for a Return Authorization (RA) number. After receiving the RA number, ship your package back to us within 30 days with the RA number clearly posted on the return label.

Return Exclusions:  We do not accept returns of lipstick, foundation, trial sizes and samples.  When trying to select the right shade, please contact our team for samples and/or assistance with shade selection.

 

Mail returns to:
  • The Choosy Chick

  • PO Box 293

  • Guilford, CT 06437-293

We require 50% or more of the returned product to be unused. We will notify you when we have received and processed your return.  A credit in the form of a gift card will then be issued.  Shipping charges are not eligible for refund.  If returned products were ordered via a gift card, we are only able to process the credit amount back to the gift card.  Products won through a particular promotion or giveaway are not able to be returned. 

  

Products damaged during delivery will be replaced at no charge.  Please take a photo of the damaged package so we can address it properly with the selected carrier.  We will ship you the replacement product free of charge once the damaged product has been returned.

 

SHIPPING POLICY

 

USA

Free Shipping on orders $75.00 or more!  

All in-stock orders will ship via USPS First Class and/or Priority Mail within 1-2 business days.   All orders can be tracked via the tracking number provided on the email Shipping Confirmation from The Choosy Chick.

 

Canada

Free USPS standard shipping on orders $150.00 or more! 

All in-stock orders will ship via USPS First Class or DHL Express within 1-2 business days.  Shipping to Canada is based on weight.  Please keep in mind that items shipped outside of the US are subject to taxes, duties and fees set forth by the destination country. The recipient of the shipment is always responsible for such import fees.  All orders must clear customs offices before they are shipped to the final destination.  This may cause unexpected delays  Once orders have been processed and have left our facility, it is the customer's responsibility to track the order.  Orders can be tracked via the tracking number provided on the email Shipping Confirmation. 

International

Free Shipping on orders $250.00 or more up to a weight of 3 pounds.  If the package is over 3 pounds, a representative will contact you with an invoice to pay the difference in shipping. 

All international orders ship via DHL Express. DHL offers expedient, reliable shipping and packages are less likely to get damaged or held for long periods of time.  We take great care in ensuring that our products get to the customer quickly and safely.  Shipping is calculated based on weight.  All in-stock orders will arrive in 3-5 business days.  Please keep in mind that packages are subject to taxes, duties and fees set forth by the destination country. The recipient of the shipment is always responsible for such import fees.  All orders must clear customs offices before they are shipped to the final destination.  This may cause unexpected delays.  All orders can be tracked via the DHL tracking number provided on the email Shipping Confirmation.  Once orders have been processed and have left our facility, it is the customer's responsibility to track the order.

  ***We do not ship to Russia or Spain at this time.  We are unable to ship the following brands outside of the US and Canada: Earth Mama Angel Baby, Graham Gardens and 100% Pure. 

 DISCOUNTS

Be sure to sign up for our newsletter (on our home-page) to receive notifications about seasonal sales, special promotions and educational news flashes.  If a promotion requires a code, please be aware that only one code can be applied during checkout.

 

CONTACT INFORMATION

 

We greatly value customer feedback. If you have any questions or comments about our products or services, we would love to hear from you.